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CH A P T E R2Configuring Cisco Unity Connection 8.5 and Laterand Microsoft Exchange for Unified MessagingSee the following sections: About Unified Messaging with Exchange in Cisco Unity Connection 8.5 and Later, page 2-2 Task List for Configuring Cisco Unity Connection 8.5 and Later and Exchange for UnifiedMessaging, page 2-10 Task List for Configuring Existing Cisco Unity Connection 8.5 and Later Users for UnifiedMessaging, page 2-15 Confirming that Cisco Unity Connection 8.5 and Later Is Licensed for Single Inbox (CiscoUnified CMBE Only), page 2-16 Determining Which Exchange Servers You Want Cisco Unity Connection 8.5 and Later toCommunicate With, page 2-16 Confirming Exchange Authentication and SSL Settings for Cisco Unity Connection 8.5 and Later,page 2-18 Creating the Unified Messaging Services Account in Active Directory and Granting Permissions forCisco Unity Connection 8.5 and Later, page 2-24 Removing EWS Limits for the Unified Messaging Services Account for Cisco Unity Connection 8.5(Exchange 2010 Only), page 2-29 Enabling the WebDav Service on Exchange 2003 Servers for Cisco Unity Connection 8.5 and Later,page 2-31 Creating a Unified Messaging Service to Access Exchange from Cisco Unity Connection 8.5 andLater, page 2-31 Uploading CA Public Certificates for Exchange and Active Directory Servers to the Cisco UnityConnection 8.5 and Later Server, page 2-34 Testing Unified Messaging Services for Cisco Unity Connection 8.5 and Later, page 2-36 Creating Unified Messaging Accounts to Link Cisco Unity Connection 8.5 and Later Users toExchange Mailboxes, page 2-36 Testing Unified Messaging Accounts for Cisco Unity Connection 8.5 and Later, page 2-39 Viewing a Summary of the Configuration of Unified Messaging Accounts for Cisco UnityConnection 8.5 and Later, page 2-39 Testing System Configuration, Including Unified Messaging, with Exchange and Cisco UnityConnection 8.5 and Later, page 2-40Unified Messaging Guide for Cisco Unity Connection Release 9.x2-1

Chapter 2 Configuring Cisco Unity Connection 8.5 and Later and Microsoft Exchange for Unified MessagingAbout Unified Messaging with Exchange in Cisco Unity Connection 8.5 and Later Testing Access to Exchange Calendars for Cisco Unity Connection 8.5 and Later, page 2-40 Resolving SMTP Domain Name Configuration Issues 8.5 and Later, page 2-41About Unified Messaging with Exchange in Cisco UnityConnection 8.5 and LaterSee the following sections: Accessing Exchange Email by Using Text to Speech in Cisco Unity Connection 8.5 and Later,page 2-2 Accessing Exchange Calendars and Contacts in Cisco Unity Connection 8.5 and Later, page 2-2 Synchronizing Voice Messages in Connection and Exchange Mailboxes in Cisco UnityConnection 8.5 and Later (Single Inbox), page 2-3Accessing Exchange Email by Using Text to Speech in Cisco UnityConnection 8.5 and LaterRevised July 4, 2011When Cisco Unity Connection is configured to allow access to Exchange email by using text to speech,users have the option to hear their emails read to them when they sign in to Cisco Unity Connection byphone.Connection uses the IMAP protocol to access emails in Exchange so that the messages can be played byusing text to speech. By default, Exchange is not configured to allow IMAP access to messages. Youmust enable IMAP access on each Exchange server that contains emails that you want licensedConnection users to be able to access.For information on enabling IMAP access to Exchange in Cisco Unity Connection 8.0, see the "EnablingIMAP Access to Exchange in Cisco Unity Connection 8.0” section of the “Configuring Text-to-SpeechAccess to Exchange Emails in Cisco Unity Connection 8.0" chapter of the System Administration Guidefor Cisco Unity Connection, available athttp://www.cisco.com/en/US/partner/docs/voice ip html.Accessing Exchange Calendars and Contacts in Cisco Unity Connection 8.5 andLaterWhen Cisco Unity Connection is configured to access Exchange calendars and contacts, Connectionusers can do the following by phone: Hear a list of upcoming meetings (Outlook meetings only). Hear a list of the participants for a meeting. Send a message to the meeting organizer. Send a message to the meeting participants. Accept or decline meeting invitations (Outlook meetings only). Cancel a meeting (meeting organizers only).Unified Messaging Guide for Cisco Unity Connection Release 9.x2-2

Chapter 2Configuring Cisco Unity Connection 8.5 and Later and Microsoft Exchange for Unified MessagingAbout Unified Messaging with Exchange in Cisco Unity Connection 8.5 and LaterIn addition, Connection enables users to import Exchange contacts by using the Connection MessagingAssistant web tool. The contact information can then be used in rules that users create in the Cisco UnityConnection Personal Call Transfer Rules web tool and when users place outgoing calls by using voicecommands.If you configure a Connection user for access to the Exchange calendar, you cannot also configure theuser for access to Cisco Unified MeetingPlace.Synchronizing Voice Messages in Connection and Exchange Mailboxes inCisco Unity Connection 8.5 and Later (Single Inbox)This section describes how synchronizing voice messages in Connection and Exchange mailboxesworks. See the following sections: Where Voice Messages Are Stored When Single Inbox Is Configured, page 2-3 How Single Inbox Works With ViewMail for Outlook, page 2-4 How Single Inbox Works without ViewMail for Outlook or with Other Email Clients, page 2-4 Accessing Secure Voice Messages in the Exchange Mailbox, page 2-4 How transcription of Voice Messages is synchronized between Cisco Unity Connection 8.6(2) andlater with Exchange Mailboxes, page 2-5 How Synchronization Works With Outlook Folders, page 2-7 Where Deleted Messages Go, page 2-8 Types of Connection Messages That Are Not Synchronized with Exchange, page 2-9 Replication of Status Changes, page 2-9 How Disabling and Re-enabling Single Inbox Affects the Synchronization of Connection andExchange Mailboxes, page 2-9 How Read/Heard Receipts, Delivery Receipts, and Non-delivery Receipts Are Synchronized,page 2-10Where Voice Messages Are Stored When Single Inbox Is ConfiguredRevised May 24, 2012All Connection voice messages, including those sent from Cisco Unity Connection ViewMail forMicrosoft Outlook, are first stored in Connection and are immediately replicated to the Exchangemailbox for the recipient.NoteWhen Connection is configured for Single Inbox to Exchange, where a Blackberry Enterprise Server isalso integrated with the Exchange server to send voice mail out to Blackberry devices, there will be a10-15 min delay between the time the voice mail hits Exchange and the notification is picked up by theBES.To resolve the above issue you need to consider the following For the Blackberry Enterprise Server - Install BES version 5.0.03 MR5 or later. For Cisco Unity Connection with Exchange 2007 or Exchange 2010, no Engineering Special isrequired. For Connection8.5(x), or 8.6(1) with Exchange 2003, install an Engineering Special. Youmust contact the Cisco Support Group to recieve the latest Engineering Special.Unified Messaging Guide for Cisco Unity Connection Release 9.x2-3

Chapter 2 Configuring Cisco Unity Connection 8.5 and Later and Microsoft Exchange for Unified MessagingAbout Unified Messaging with Exchange in Cisco Unity Connection 8.5 and LaterHow Single Inbox Works With ViewMail for OutlookIf you want users to use Outlook to send new Connection voice messages, or to reply to or forward voicemessages, and if you want the messages to be synchronized with Connection: If you have not already done so, in Connection Administration, add SMTP proxy addresses for theConnection users that are configured for single inbox. The SMTP proxy address for a user mustmatch the Exchange email address that is specified in the unified messaging account in which singleinbox is enabled. Install ViewMail for Outlook on user workstations. Without ViewMail for Outlook installed, voicemessages are sent by Outlook as emails with .wav file attachments, and are treated as emails byConnection. On each user workstation, associate an email account with a Connection server.Voice messages appear in the Outlook Inbox folder of the user, alongside other messages that are storedin Exchange; the voice messages also appear in the Connection mailbox of the user.When single inbox is configured, Connection adds a Voice Outbox folder to the Outlook mailbox.Connection voice messages sent from Outlook do not appear in the Sent Items folder.Private messages cannot be forwarded.How Single Inbox Works without ViewMail for Outlook or with Other Email ClientsIf you use another email client to access Connection voice messages in Exchange, or if you do not installViewMail for Outlook:Note The email client treats Connection voice messages like emails with .wav file attachments. When a user replies to or forwards a Connection voice message, the reply or forward also is treatedlike an email, even if the user attaches a .wav file. Message routing is handled by Exchange, not byConnection, so the message is never sent to the Connection mailbox for the recipient. Users cannot listen to secure voice messages. It may be possible to forward private voice messages. (When users use ViewMail for Outlook,ViewMail for Outlook prevents private messages from being forwarded.)If a voice message is sent to the user of Exchange 2003, it is immediately synchronized betweenConnection and Exchange. The .wav file attachment is displayed both in Connection Web Inbox andOutlook of Exchange 2003. In Outlook WebMail Access of Exchange 2003, the email shows theattachment symbol but when the email is opened, the .wav file attachment is not displayed. Both inOutlook and OWA of Exchange 2007 and 2010, the .wav file attachment is displayed in the email.Accessing Secure Voice Messages in the Exchange MailboxTo play secure Connection voice messages in the Exchange mailbox, users must use Microsoft Outlookand Cisco Unity Connection ViewMail for Microsoft Outlook. Without ViewMail for Outlook installed,users accessing secure voice messages see only text in the body of a decoy message; the text brieflyexplains secure messages.Unified Messaging Guide for Cisco Unity Connection Release 9.x2-4

Chapter 2Configuring Cisco Unity Connection 8.5 and Later and Microsoft Exchange for Unified MessagingAbout Unified Messaging with Exchange in Cisco Unity Connection 8.5 and LaterHow transcription of Voice Messages is synchronized between Cisco Unity Connection 8.6(2) andlater with Exchange MailboxesRevised September 3, 2011In Cisco Unity Connection 8.6(2) and later, the system administrator enables the single inboxtranscription functionality. To enable transcription of voice messages, Connection users must configurethe following services: Unified Messaging Service: To configure the Unified Messaging Service, see the "Creating aUnified Messaging Service to Access Exchange from Cisco Unity Connection 8.5 and later" sectionof "Configuring Cisco Unity Connection 8.5 and Later and Microsoft Exchange for UnifiedMessaging" chapter in Unified Messaging Guide for Cisco Unity Connection.http://www.cisco.com/en/US/docs/voice ip comm/connection/8x/unified messaging/guide/85xcucumgx.html SpeechView Transcription Service: To configure the Speech View Transcription Service, see the"Overview of SpeechView in Cisco Unity Connection 8.x" section of "Configuring Transcription(SpeechView) in Cisco Unity Connection 8.x" chapter in the System Administration Guide forCisco Unity Connection guide.http://www.cisco.com/en/US/docs/voice ip f.pdfNote that the following services are not supported with Connection 8.6(2), if configured with singleinbox:– Synchronization of Multiple Forward Message– Synchronization of transcription for user's with Exchange 2003In single inbox, the transcription of Voice Messages is synchronized with Exchange in the followingways: When sender sends voice mail to Connection user through Web Inbox or touchtone conversationuser interface and the Connection user views voice mail through various email clients, then thetranscription of voice messages are synchronized, as shown in the Table 2-1.Table 2-1When Sender Sends Voice Mail Through Web Inbox orTouchtone Conversation User InterfaceUnified Messaging Guide for Cisco Unity Connection Release 9.x2-5

Chapter 2 Configuring Cisco Unity Connection 8.5 and Later and Microsoft Exchange for Unified MessagingAbout Unified Messaging with Exchange in Cisco Unity Connection 8.5 and LaterScenariosWeb InboxOutlook WebMailAccess/ Outlookwithout VMOSuccessful delivery ofvoice messagesThe text of thetranscription getsdisplayed in the readingpane of the email.The text of transcriptiongets displayed in thereading pane of theemail.The text of thetranscription getsdisplayed in the readingpane of the email and isalso displayed in thetranscription panel.Failure or ResponseTime-outThe “Failure orResponse Timeout” textgets displayed in thereading pane of theemail.The “Failure orResponse Timeout” textgets displayed in thereading pane of theemail.The “Failure orResponse Timeout” textgets displayed in thereading pane of theemail and is alsodisplayed in thetranscription panel.Transcription inProgressThe reading pane of theThe “Transcription inemail will be blank.Progress” text getsdisplayed in the reading text.pane of the email. The “Transcription inProgress” text getsdisplayed in thetranscription panel.When sender sends voice mail to Connection user through ViewMail for Outlook and theConnection user views voice mail through various email clients, then the transcription of voicemessages are synchronized, as shown in the Table 2-2:Table 2-2When Sender Sends Voice Maill Through ViewMail for OutlookScenariosWeb InboxOutlook WebMailAccess/ Outlookwithout VMOSuccessful delivery ofvoice messagesThe Text oftranscription getsdisplayed in the readingpane of the email.The text of thetranscription is the partof transcript file“Transcription.txt”.Unified Messaging Guide for Cisco Unity Connection Release 9.x2-6ViewMail for OutlookViewMail for OutlookThe text of thetranscription is the partof transcript file“Transcription.txt” andis also displayed in thetranscription panel.

Chapter 2Configuring Cisco Unity Connection 8.5 and Later and Microsoft Exchange for Unified MessagingAbout Unified Messaging with Exchange in Cisco Unity Connection 8.5 and LaterOutlook WebMailAccess/ Outlookwithout VMOScenariosWeb InboxFailure or ResponseTime-outThe “Failure orResponse Timeout” textgets displayed in thereading pane of theemail.The “Faliure orResponse Time-out”text is the part oftranscript file“Trancription.txt”attached in the voicemessage.The “Faliure orResponse Time-out”text is the part oftranscript file“Trancription.txt”attached in the voicemessage and is alsodisplayed in thetranscription panelTranscription inProgressThe “Transcription inProgress” text getsdisplayed in the readingpane of the email.The attachment“Transcription pending.txt” indicates theprogress oftranscription.The attachment“Transcription pending.txt” indicates theprogress oftranscription and thetext “Transcription inProgress” is alsodisplayed intranscription panel.Note ViewMail for OutlookVoice messages received by Connection, which are composed using ViewMail for Outlookhave message body either with text or blank body.Synchronizing the transcription of voice messages, when the sender sends voice mail to Connectionthrough third-party email clients and the reciever views the voice mail through various clients.– The transcription of voice messages can be synchronized in either of the above mentionedscenarios.When a sender sends a voice message to a Connection user, Cisco Unity Connection sends the recievedvoice message to the Nauance server for the transcription of voice messages. However, in case of anyfaliure/error in the transcription of voice messages, Nauance server sends back the error code toCisco Unity Connection. For more information on Nauance server error codes, see “Managing NauanceServer Code in Cisco Unity Connection 8.6(2) and later” chapter of the System Administration Guide forCisco Unity Connection:http://www.cisco.com/en/US/docs/voice ip html.Transcription of Voice messages in Secure and Private Messages Secure Messages: are stored only on the Connection server. Secure messages are transcribed only ifthe user belongs to a class of service. Private Messages: The transcription of private messages is not supported.How Synchronization Works With Outlook FoldersConnection synchronizes voice messages in the following Outlook folders with the Connection Inboxfolder for the user, so the messages are still visible in the Connection Inbox folder:Unified Messaging Guide for Cisco Unity Connection Release 9.x2-7

Chapter 2 Configuring Cisco Unity Connection 8.5 and Later and Microsoft Exchange for Unified MessagingAbout Unified Messaging with Exchange in Cisco Unity Connection 8.5 and Later Subfolders under the Outlook Inbox folder Subfolders under the Outlook Deleted Items folder The Outlook Junk Email folderMessages in the Outlook Deleted Items folder appear in the Connection deleted items folder.If the user moves voice messages (except secure voice messages) into Outlook folders that are not underthe Inbox folder, the messages are moved to the deleted items folder in Connection. The messages canstill be played by using ViewMail for Outlook because a copy still exists in the Outlook folder. If theuser moves the messages back into the Outlook Inbox folder or into an Outlook folder that issynchronized with the Connection Inbox folder, and: If the message is still in the deleted items folder in Connection, the message is synchronized backinto the Connection Inbox for that user. If the message is not still in the deleted items folder in Connection, the message is still playable inOutlook, but it is not resynchronized into Connection.Secure voice messages behave differently. When Connection replicates a secure voice message toExchange, it replicates only a decoy message that briefly explains secure messages; the only copy of thevoice message remains on the Connection server. When a user plays a secure message by using ViewMailfor Outlook, ViewMail retrieves the message from the Connection server and plays it without everstoring the message in Exchange or on the computer of the user.If the user moves a secure message to an Outlook folder that is not synchronized with the ConnectionInbox folder, the only copy of the voice message is moved to the deleted items folder in Connection, andthe message can no longer be played in Outlook. If the user moves the message back into the OutlookInbox folder or into an Outlook folder that is synchronized with the Connection Inbox folder, and: If the message is still in the deleted items folder in Connection, the message is synchronized backinto the Connection Inbox for that user, and the message becomes playable again in Outlook. If the message is not still in the deleted items folder in Connection, the message is notresynchronized into Connection and can no longer be played in Outlook.Where Deleted Messages GoBy default, when a user deletes a voice message in Connection, the message is sent to the Connectiondeleted items folder and synchronized with the Outlook Deleted Items folder. When the message isdeleted from the Connection deleted items folder (the user can do this manually, or you can configuremessage aging to do it automatically), it is also deleted from the Outlook Deleted Items folder.If you are adding the single-inbox feature to an existing system, and if you have configured Connectionto permanently delete messages without saving them in the deleted items folder, messages that usersdelete by using the Web Inbox or by using the Connection phone interfac